Our commitment to customer satisfaction
Last Updated: January 1, 2024
At Paigm, we stand behind the quality of our products and services. We want you to be completely satisfied with your purchase. This refund policy outlines the terms and conditions under which we process refunds for digital software licenses purchased from Paigm.shop.
We offer a 30-day money-back guarantee on all unused and un-activated software licenses. If you are not satisfied with your purchase for any reason, you may request a full refund within 30 days of the purchase date, subject to the following conditions:
Eligible for Refund:
Not Eligible for Refund:
To request a refund, please follow these steps:
Once your refund request is approved:
If you purchased the wrong product or need a different version, we're happy to help with an exchange. Simply contact our support team at support@paigm.shop within 30 days of purchase, and we'll assist you in exchanging for the correct product at no additional cost (if the prices are similar).
Before requesting a refund due to technical issues, we strongly encourage you to contact our technical support team. Many activation or installation issues can be resolved quickly with proper guidance. Our team is available 24/7 to assist you.
Defective Products: If you receive a defective or invalid license key, please contact us immediately. We will replace it free of charge or provide a full refund.
Unauthorized Charges: If you notice an unauthorized charge from Paigm.shop on your account, please contact us immediately at support@paigm.shop so we can investigate and resolve the issue.
Paigm strictly adheres to the Federal Trade Commission's (FTC) Mail, Internet, or Telephone Order Merchandise Rule. We are committed to:
For any questions about our refund policy or to initiate a refund request, please contact us:
We reserve the right to update this refund policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after policy changes constitutes acceptance of the new terms.
Your satisfaction is our top priority. If you have any concerns about your purchase that aren't addressed by this policy, please don't hesitate to reach out. We'll do our best to find a fair solution that works for both parties.
Disclaimer: Paigm has received direct support from the brands of everything we have purchased. We strictly adhere to the FTC's Mail, Internet, or Telephone Order Merchandise Rule for the protection of customers. Paigm.shop is a marketplace for independent online retailers selling a variety of antivirus products. Every item on the website has a valid license that was obtained from a company that is an authorized partner of the brand in question. Paigm expressly disclaims any affiliation or association with any subscriptions or products acquired through our website, paigm.shop. The goods that we offer are also sold on the websites of the brand owners. On our website, we detail our procedures for purchases and refunds.